Process
How HealthProsUSA Works
HealthProsUSA is the storefront and education platform. Licensed providers prescribe and licensed US pharmacies dispense — here's exactly how an order moves through that.
Step 1
Browse & choose
Read the product and category pages, or use the goal finder if you're not sure where to start. Every page states plainly what a product is, who it's typically for, and what to know before starting.
Step 2
Order — add a consult if required
Place your order in the shop and complete the medical intake. Some products can be reviewed from your written intake alone; others require a live consult or recent labs, and the product page tells you which.
Step 3
Provider review & prescription
A provider licensed in your state reviews your history, medications and goals. If it's clinically appropriate, they issue a prescription — possibly at a different dose or product than you selected. If it isn't, they decline.
Step 4
Pharmacy compounds & ships
A licensed US compounding pharmacy prepares your prescription, packs it discreetly (cold-shipped when needed) and sends it to your door with tracking.
What happens after I order?
Typical timing. Individual orders vary with provider questions, lab requirements, state rules and pharmacy volume.
Order placed
You check out and complete your intake. Medication isn't charged until a provider approves it.
Intake reviewed
Same day or next business day in most cases. The provider may message you for clarification, labs, or to schedule a live consult.
Prescription issued
If appropriate, the provider writes the prescription and routes it to a licensed US pharmacy.
Pharmacy compounds & ships
The pharmacy prepares and packs your order, typically within 1–3 business days of receiving the prescription.
Tracking emailed
You get a tracking number as soon as the package leaves the pharmacy.
Delivery
Usually 2–5 business days in transit. Temperature-sensitive shipments are timed to avoid weekend delays.
What if I'm not eligible?
A provider may decline to prescribe. This happens, and it isn't rare. It can be because of your medical history, a medication interaction, pregnancy or breastfeeding, missing or out-of-range labs, an age or state restriction, or simply because the provider judges that the product you chose isn't the right fit for your goal.
What happens then
- You are told clearly that the prescription was not issued, and given the general reason where the provider can share it.
- You are not charged for the medication. Any medication payment authorized at checkout is released or refunded.
- Where there is a safe alternative, the provider may offer a different product, a different dose, or a plan that starts with labs or a live consult.
- If the block is fixable — a lab result, a medication change, a documented clearance from your own physician — you can complete that step and resubmit.
- You can still buy non-prescription supplies, and everything on this site stays free to read.
A decline is a clinical decision, not a customer service one. We can't overturn it, and we won't route you to a second provider to get a different answer. If you disagree, the right next step is a conversation with your own physician.
More on who can prescribe and where we ship in the FAQ, and on manufacturing and testing on the quality page.
Ready to begin?
Start through the secure consultation workflow when the intake link becomes active.
Treatment is only available if determined medically appropriate by a licensed provider.