Frequently Asked Questions

HealthProsUSA is the storefront and education platform. Prescribing is handled by licensed providers and fulfillment by licensed US compounding pharmacies through our clinical partner. You order here; a provider reviews and prescribes; a pharmacy dispenses and ships.

Peptides are short chains of amino acids — the same building blocks your body uses to make proteins. Think of amino acids as letters, peptides as short words, and proteins as full sentences.

Your body already makes and uses hundreds of peptides as signals: they tell cells to release a hormone, repair tissue, or change how hunger is regulated. A peptide medication is a manufactured version of one of those signals, or a close relative of it, used under medical supervision.

Every medication offered through this platform requires a valid prescription from a licensed provider. Non-medication items — such as syringes, alcohol prep pads and storage supplies — do not.

There is no path here to obtain a prescription medication without provider review. If a provider determines a product is not appropriate for you, it will not be dispensed.

Anything prescription-only requires provider review. In practice that includes GLP-1 and dual-agonist weight management medications, growth hormone and growth hormone secretagogues, hormone therapy, and injectable peptide preparations.

Some orders can be reviewed asynchronously from your written intake. Others — typically hormone therapy, growth hormone, and cases with a complex medical history — require a live consult or recent labs before a provider will prescribe. The product page tells you which category an item falls into, and the provider can always request more information before deciding.

Lyophilized (freeze-dried) powder is a peptide with the water removed. It is more stable during shipping and storage, and it must be reconstituted with bacteriostatic water before use. Once mixed, it needs refrigeration and has a limited window of use.

Pre-mixed liquid arrives ready to draw and dose, which removes a preparation step and a source of user error. It is less stable over time and generally requires cold-chain handling from the start.

Neither is more effective than the other at the same delivered dose. The choice is about convenience, stability and how the pharmacy prepares that specific product.

Bacteriostatic water is sterile water containing a small amount of benzyl alcohol, which suppresses bacterial growth so a vial can be entered more than once. It is the standard diluent for reconstituting lyophilized peptides.

You need it only if your product ships as a powder. If your prescription is dispensed pre-mixed, you do not. Do not substitute tap, distilled or plain sterile water for a multi-dose vial, and follow the exact mixing instructions supplied by the dispensing pharmacy.

Orders ship from a US pharmacy in discreet, unmarked packaging. Temperature-sensitive items ship cold, with insulation and a cold pack, and are timed to avoid sitting over a weekend.

Storage depends on the product. Most lyophilized powders are stable at room temperature until reconstituted, then need refrigeration. Pre-mixed liquids and most hormone preparations need refrigeration from arrival. Every shipment includes storage and beyond-use-date instructions from the pharmacy — follow those, not general advice.

In licensed US pharmacies: 503A compounding pharmacies, which prepare medication for a specific patient against a specific prescription, and FDA-registered 503B outsourcing facilities, which produce in larger batches under CGMP requirements.

Compounded medications are not FDA-approved products. The facilities are licensed and inspected; the individual compounded preparation is not reviewed or approved by the FDA. You can read the full explanation on our quality & testing page

Yes. Batches are tested by independent third-party laboratories, typically for identity, potency, sterility, endotoxin levels and residual solvents. Testing confirms the vial contains what the label says, at the strength stated, without contamination.

Testing verifies the quality of what is in the vial. It does not prove a product will work for you, and it is not a substitute for FDA approval.

Disclose it. Your intake asks about medical history, current medications and allergies, and the provider uses that to decide whether anything is appropriate for you. Withholding information does not get you approved faster; it makes the review unsafe.

Conditions that commonly change or stop a prescribing decision include pregnancy or breastfeeding, active or prior cancer, thyroid conditions including a personal or family history of medullary thyroid carcinoma or MEN2, pancreatitis, significant kidney or liver disease, uncontrolled cardiovascular disease, eating disorders, and certain psychiatric conditions. Keep your own physician informed as well.

Assume no unless you have verified otherwise. Several categories offered here are prohibited in tested sport — including growth hormone, growth hormone secretagogues and releasing peptides, and a number of the repair and metabolic peptides. Some are banned in competition only; others are banned at all times, including out of competition.

We cannot tell you your compliance status, and prohibited lists change annually. Check the current WADA Prohibited List and your own governing body's rules yourself — for US athletes, USADA's resources and Global DRO — before ordering anything. A therapeutic use exemption, where one is even available, must be arranged through your sport's process, not through us.

Prescription medications cannot be returned, resold or restocked once dispensed. That is a pharmacy law and patient-safety requirement, not a store policy we can waive.

If your order arrives damaged, incorrect, or with a compromised cold chain, contact us within 48 hours of delivery with photos and we will work with the pharmacy on a replacement. Unopened non-medication supplies can be returned within 30 days. If a provider declines to prescribe, you are not charged for the medication.

It varies, and nothing is guaranteed. Timelines depend on the product, your starting point, your health history, and how consistently you follow the plan your provider sets.

Broadly, people report noticing changes over weeks rather than days, and most plans are reviewed over a period of months. Some people notice nothing at all. Anyone quoting you a specific result on a specific date is guessing. Your provider is the right person to set expectations for your situation.

Your medical intake, provider communications and prescription records are held by the clinical partner and pharmacy under HIPAA. This public website is not where medical intake happens — do not send health details through general contact forms, email or chat.

Marketing information you give us, such as an email address or phone number for offers, is handled separately from medical records under our privacy policy, and you can opt out at any time.

Prescriptions can only be written by a provider licensed in the state you are physically located in, and pharmacies can only ship where they hold a license. Availability therefore varies by state and by product, and state rules change.

The intake asks for your state up front and will tell you before you pay if a product cannot be prescribed or shipped there. We do not ship internationally.

No. Eligibility depends on your health history, current medications, the provider's clinical judgement and the rules in your state. A provider can and does decline.

Through the clinical partner's secure intake workflow, not through this public website. That is where health history is collected and reviewed.

No. Results vary between individuals, and neither approval to treat nor any particular outcome is guaranteed.

No. Everything on this site is general education. Nothing here diagnoses, treats, cures or prevents any disease. Medical decisions are made by licensed providers who have reviewed your individual information.

Licensed providers prescribe and licensed US pharmacies dispense, both through our clinical partner. HealthProsUSA operates the storefront and the education you are reading now.